Some RIPA Expenses plans support automatic handling of bank card refunds. This guide applies when a purchase is refunded via EFTPOS to a company credit card account and your organisation has bank transaction import configured.


  1. At the checkout, you may pay either cash or via company credit card.
  2. You choose to have the purchase refunded to your credit card account.
  3. RIPA receives the transaction via bank feed.
  4. RIPA generates an expenses claim for you, based on transaction details.
  5. The transaction lands in the "Needs attention" section of your lockbox, as it requires GL code and comment.
  6. You add the code, comment and a cost centre or project code if required.
  7. The refund is sent to your accounting system.
  8. Done!


Please note some accounting systems do not currently support refunds. In such cases, accounting export will fail and must be resolved by your accounting staff in a manual workflow. Please raise a support ticket to ask RIPA support if you need to know whether your accounting system supports RIPA refund export.