Some RIPA Expenses plans support automatic handling of bank card refunds. This guide applies when a purchase is refunded via EFTPOS to a company credit card account and your organisation has bank transaction import configured.
- At the checkout, you may pay either cash or via company credit card.
- You choose to have the purchase refunded to your credit card account.
- RIPA receives the transaction via bank feed.
- RIPA generates an expenses claim for you, based on transaction details.
- The transaction lands in the "Needs attention" section of your lockbox, as it requires GL code and comment.
- You add the code, comment and a cost centre or project code if required.
- The refund is sent to your accounting system.
- Done!
Please note some accounting systems do not currently support refunds. In such cases, accounting export will fail and must be resolved by your accounting staff in a manual workflow. Please raise a support ticket to ask RIPA support if you need to know whether your accounting system supports RIPA refund export.